Disgusting Service

I requested to remove myself as the main member from my medical aid and make my wife the main member as I moved to discovery, I was then told that is not possible and I should cancel my membership and do new application with my wife and kids only, of which I did. I then received an email from TendaHealth as they apparently now do new applications for Bonitas and sent through all the relevant documents to Nomusa Hlabangane.

This is the email I sent after calling Bonitas twice:

Hi

I requested to remove myself from the medical aid and change the main member on my medical to my partner's name, however I was told to cancel the membership and reapply for another membership number. I was also told that there will be no waiting period as we are currently with Bonitas.

As per my discussion with Tshegofatso Kau, she requested a 3 months bank statement for my partner showing that she is unemployed.

My request is to remove myself from the medical aid on the 31 August 2021 and have us covered throughout this process until they are on one plan.

Please view attached completed documents as requested.

Regards Carradine

I was told that everything is sorted out and as of the 1st September 2021 all the changes will be effective. Bonitas debits my account for the full amount of R3566.00 this morning, how *********** can your staff be? I need my refund immediately as I have other commitments to attend to I have been with you for 5 years and this is the disgusting service I have received. I expect a senior manager to call me immediately and have this resolved or else I will seek another provider to put my wife and kids on.