MB
MAUREEN B
1 reviews | Active since Oct 2013
13 Mar 2025, 09:50
Disgusting service
My husband & I are 75 on Bonitas Primary. Our chronic medication supplier has been changed to Marara from Direct & what a mess up. I was charged on 01.03 for our chronic & to date 13 days later not received delivery. We have run out of chronic & will have to get emergency pills. Direct Pharmacy was good for years but just our plan level gas been changed to an inferior supplier it looks like. It us absolutely disgusting. Why change something that works & why just our plan.
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Bonitas Medical Fund's replyOfficial
13 Mar 2025, 10:01Hello Maureen
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply13 Mar 2025, 10:01
Official
Hello Maureen
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team