nP
nastassha P
1 reviews | Active since Jan 2016
23 Feb 2021, 16:33
Disgusting service
Bonitas is really has pathetic service they quick to take your money everymonth but absolutely no service there WhatsApp line doesn't work they agents don't answer there chats and they phone lines no one answer.
I need to do my tax return but can't get a tax certificate from them.
I submitted my chronic meds that I need I submitted my prescription as well no response from then and I had to purchase my meds cash please explain to me. Why I pay for medical aid when I can't even benefit from it.
Certainly changing back to discover this was an absolute mistake moving over thinking Bonitas are better but far worst then discovery and I was never treated like this can't even speak to anyone to get help
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
24 Feb 2021, 07:14Hello nastassha,
Thank you for notifying us of your complaint,
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint,
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's reply24 Feb 2021, 07:14
Official
Hello nastassha,
Thank you for notifying us of your complaint,
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for notifying us of your complaint,
We are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
03 Mar 2021, 14:26Hello nastassha,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply03 Mar 2021, 14:26
Official
Hello nastassha,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team