Disgusting Service

I called Bonitas Medical Aid cancelled with them. Called yesterday on the 18/11/2025 @ 09h00 to request for a cancellation form. Was advise they would send it through. No email came through, called again at 16h00pm again no email came through. Was advised to also go to their WhatsApp chatbot and no one is responding to my request. It seems like this company does not want to cancel their policies. All they know is to charge high premiums and don't really care for their customers. This morning 19/11/2025 @ 08:43 I called and spoke to Nelson who saw that I called yesterday twice and they have an internal issue sending out emails to their clients. I, then requested to speak to the team leader. He later advised that the TM is not available, I told Nelson that they should get another manager cos such a huge company like this does not have a manager or more that is available for a client and I am not dropping the call until I speak to a manager on duty or even the CEO!! He placed me on hold for 7 minutes and a TL came on the line by the name of Fetchner Mashaba and wanted me to explain when I sent the WhatsApp messages and blaa blaa blaa. I told her let's cut to the chase, all I want is to cancel my medical aid for 2026. She also placed me on hold for another 6 minutes and my line got disconnected. She returned my call (happy with her service) and asked if I received the email and advised yes I did.

It goes to show that after the screaming and shouting requesting for a cancellation form, a whole Team Leader by the name of Fetchner Mashaba was able to send the form via her personal email. Wow!!! I'm so disappointed in the service after 8 year with them and this is the thank you I get?? Disgusting Service from Bonitas Medical Aid/Fund.

0/10 for Bonitas Medical Aid & 6/10 to Fetchner Mashaba