DISGUSTING SERVICE

Good day Please note that i have sent through 2 emails explaining exactly what happened on this case and that this was an error from Bonitas as they received a request to update the email address and the agent who done the update entered the email address incorrectly. The members debit order rejected due to it being so much more and this is when i contacted Wendy ( 030120Qtgpdg ) to see what had happened. I was advised that if i fill n the forms that you guys would double deduct the revised rate on the 01/02/2020. I then received an email to state that the medical aid had been suspended. When i called again i spoke to Andre (140120qv03l7) regarding this issue which again i had to explain again and I was then advised after the email was with Bonitas for 4 working days that i needed an affidavit. I then got the affidavit and now being told the above. I have called in again today and spoke to Jodene and she advised, that i will have to pay that amount as there is nothing they can do. I then spoke to Andre which is as useless as the staff working there and i then ask a question and i get a yes and no answer which has nothing to do with my question. I then spoke to Shanaaz Maker (210120QVd2j7) regarding this issue and i was then told that there is nothing they can do and i have to pay the amount and there is nothing they can do I think the service that Bonitas gives is ridiculous and for the fact that the member has been suspended and not covered and no one cares however they advise they are medical aid company and all they care about there members clearly the staff dont have the same values as the company does. I have been on the phone for about an hour each time trying to sort this out and no one cares to sort it out. I was told by Andre that Bonitas is a English speaking company and if i dont speak the language that is basically my problem. When i spoke to Shanaaz i was told that they have other languages which if anyone calls in and they need assistance with a different language they can assist, however there is no one who can speak Portuguese however the fact that i am trying to be a middle man and assist there lack of resources Bonitas has they tell me that there is nothing they can do, but i change the email address they put it in incorrectly and now it become my problem that they dont audit this. I WOULD LIKE URGENT FEEDBACK AND A RESOLUTION TO THIS QUERY AS SOON AS POSSIBLE AND IF I DONT GET FEEDBACK BY CLOSE OF BUSINESS TODAY I WILL BE PUTTING THIS ON THE OMBUDSMAN AND HELLO PETER !!!!!!!!!!!!!!!!!!!!!!!!!!!!!