DISGUSTING LACK OF SERVICE

Bonitas received my documents in February 2025 and the only feedback I got after 4 follow ups in the last two months was that they are busy reviewing my documents. How long does it take to review documents. I am very disappointed with the service I have been receiving, or should I say lack of service since there has been nothing.

Below is the feedback I received 6 days ago, since automatic replies are the only feedback one can expect from Bonitas

Dear Member

Membership number : ***

We would like to confirm that we have received and are attending to your email.

Your query number is :

The Bonitas Member App gives you access to everything you need to manage your medical aid, all from the palm of your hand. Download the Bonitas Member App now from Google Play, the App Store or Huawei App Gallery.

You can also visit www.bonitas.co.za to register on the Member Zone and enjoy the convenience of accessing your medical aid benefits, tax certificates, claims statements and any other information relating to your membership 24 hours a day, 7 days a week.

Remember to regularly update your personal details and ensure you receive all the latest updates from Bonitas. To update your details, email us at ***.

Kind regards Bonitas Medical Fund