Disgusting insensitive company

After having been with Bonitas for 4 years, I have noted that they are a company with absolutely zero empathy to their clients.

My wife gave birth to my Daughter on the 14th of December, Bonitas in this regard provides zero guidance with regards to the registration of the newborn baby and I thus was unaware of the processes involved in this regard as well as the fact that the 14th of December is such a criticial time wherein our offices are closed and all those that could assist were on leave until Mid-January.

I have however registered my child now but Bonitas refuses to pay for the paediatrician costs of birth due to the baby not being registered within 30 days.

I find this absolutely disgusting as i have been a loyal member of this firm and the child is now registered.

Honestly, i dont even care what Bonitas replies to this, I have made a decision that as soon as the window opens, i will be changing medical aids out of principal.

Congratulations Bonitas, For R3000, you have lost a customer that would be paying hundreds of thousands of rands of premiums. Very wise business decision, let alone the fact that you have zero empathy and consideration for those that have been loyal to you