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Lenteli J

1 reviews | Active since Nov 2017

07 Nov 2017, 15:01

Disgusting! False advertising to sell their product

Bonitas boast with a wellness benefit program as an extended care benefit to use after your day to day savings have run out - all you have to do is go to clicks and do a wellness check with the sister, and then you qualify to spend up to R1600 on physio, dietician etc. Only to find out that literally no one at Bonita's can tell me or the consulting doctor know how this works, or provide them with the relevant codes to pay for this. The doctor is now threatening to hand over my account because Bonita's won't pay. I can't get anyone to help me! How pathetic!! I hope I get some reaction after I post this. Bonitas! You are a disgrace!!!

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply08 Nov 2017, 15:05
Official

Hello lloots2,

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with your membership number and contact details in order for us to assist with your query.

Regards,

Bonitas team

Bonitas Medical Fund
Bonitas Medical Fund's reply09 Nov 2017, 16:42
Official

Hello lloots2,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

LJ
Lenteli J's update21 Nov 2017, 10:16
Reviewer Update
Even more disgusting! Patience Singo emailed and called me on 10 November 2017 only to tell me the information I already know. WAKE UP BONITAS!!! You say that you can't provide me with the correct ICD 10 code / consultation code that must be used by the doctor? Then how the heck must they claim and receive payment. You say that you send it to the doctor.... then why on earth would they use wrong information??? Do you think that they would waste their own time by claiming incorrectly? To delay payment. Sort this out!!! And dear Patience, please can you at least add a phone number when you sign an email so that I can get hold of you. On 10 November 2017 when you called me and I asked you this question you were going to find out and call back. 11 Days later, and Bonitas can still not come up with a solution. I will say this again!! FALSE ADVERTISING, AND *****ING MY MONEY!!! I really hope that you will contact me. I will be spreading this on every single media platform possible if you don't sort this out soon. You are a joke!!