1 reviews | Active since Jul 2020
DISGUSTING DISGUSTING SERVICE
ABSOLUTELY DISGUSTING SERVICE, we currently moved my son to this medical aid from Discovery medical scheme, i have been trying since the 6th December to get his details and our debit order loaded correctly on this fund, the call center people are like robots and don't actually assist with problem solving, i have made a payment for January on the 31st December of which they claim they have not received (WHICH MEANS THAT MY SON IS "TECHNICALLY NOT COVERED IF THERE IS AN EMERGENCY) i find this service completely unacceptable and am petrified if this is how we are starting how are things going to be in the future, i cannot even speak to a Team leader or manager about this because i just keep being put on hold for like 5 minutes at a time - VERY CONCERNING SERVICE - i am regretting moving him from Discovery
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide the membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide the membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team