Disgusting customer services from Bonitas
I was admitted into hospital in May 2017, Bonitas short paid on pathology test because they tried to pay from savings which was incorrect as I was hospitalized and I had no savings at the time. In May 2018 I received the claim from the lab requesting payment or I was being handed over. I have trying since 18 May 2018 to get this sorted out it is now the 20 June 2018.
A month later and nothing each time I get the same response they are waiting for the agent to respond.
No manager is able to assist, and you hold on for ages.
I am totally dissatisfied with their service and have a good mind of cancelling my membership with them.
Hello theshnee-rodney-naidoo,
Thank you for notifying us of your complaint.
Kindly reply privately with your membership number in order for us to assist with your query.
Thanks and regards,
Bonitas Team
Hello theshnee-rodney-naidoo,
Thank you for notifying us of your complaint.
Kindly reply privately with your membership number in order for us to assist with your query.
Thanks and regards,
Bonitas Team
Hello theshnee-rodney-naidoo,
Thank you for notifying us of your complaint.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello theshnee-rodney-naidoo,
Thank you for notifying us of your complaint.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello theshnee-rodney-naidoo,
Thank you for notifying us of your complaint.
This is to confirm that we have received your information and that we are currently still investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello theshnee-rodney-naidoo,
Thank you for notifying us of your complaint.
This is to confirm that we have received your information and that we are currently still investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello theshnee-rodney-naidoo,
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Kind regards,
Bonitas Team
Hello theshnee-rodney-naidoo,
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Kind regards,
Bonitas Team
Hello theshnee-rodney-naidoo,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello theshnee-rodney-naidoo,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Hello theshnee-rodney-naidoo,
We contacted you and not reached you.
Please note we have not received the motivation letter from your doctor. Your query will be attended to once we receive the required information.
Regards,
Bonitas Team
Hello theshnee-rodney-naidoo,
We contacted you and not reached you.
Please note we have not received the motivation letter from your doctor. Your query will be attended to once we receive the required information.
Regards,
Bonitas Team