Disgusting customer service

Don't think this medical scheme is interested in professional customer service, I have written a review before and you were quick too respond but just ****, have been waiting for a refund from the 20th May already, phoned, sent emails then you say it's approved but can't give accurate information as too when the claim is being paid, I see it's the very same for many others the battle too get your own money refunded it's really sad and pathetic, seems the next best thing is too show people of how pathetic you guys honestly are, responding too emails three weeks later and you call yourself the best you should think again......