Disgusting communication skills - refund required

My wife is unemployed, yet she wants to keep her medical aid. Bonitas has just increased her contributions without sending any communication to her! Apparently they do income verification twice a year! My wife is not working and now short for the rest of the month, and its Ramadaan! Disgusting bonitas! I have called your call centre and asked Sizwe to email the forms, he has done so, please prepare a refund for July contributions!