DISGUSTING

Good Day So, to start with my complaint I would like to point out some unfortunate events. 1. I was NEVER contacted by a sales agent regarding my medical aid or options regarding my medical aid. 2. I never received the so-called broacher they keep referring to. 3. I was not explained the options and exclusions. 4. I waited 4 months after joining the Boncaps option to get my cards. 5. I phoned it a few times (More than 10 times) to ask for help on what I might be covered for and what not as I need to know, and I pay my medical aid. 6. I complained about not being able to buy medication over the counter and I was informed that this medical aid option is more like a hospital plan. Getting back to my complaint after not receiving any help, feedback nor communication from bonitas nor the sales person earning commission for something they did not explain to a client I was informed on 8 January that I will need to go for an operation and it will be to repair a Hernia. The doctors phoned back to inform me that my medical aid will not be paying as it is an exclusion. Phoning the help desk to inform me why I have to only find out that this is an exclusion I get the following reply – Madam, that is what the online booklet is for.

NO. I pay for a medical aid and I pay for a service, I was not properly informed as to what is excluded and it is not my job as a paying client to GOOGLE the product I am paying for nor is it my JOB to phone the sales broker to please tell me there is exclusions with this option. I was not informed and I will not leave this here. The bro0ker will then be liable for the cost of my operation or I will be takin g this matter further. This is disgusting to only find out 7 months after paying my hard-earned money that I was liable to find out. This is why brokers get paid, to inform a client. Now I am stuck because your staff is not competent and does not know how to sell the product in the correct manner. So my operation will be paid in full or I will be getting a refund for 7 months and the broker liable will get a letter from my lawyer.