Disgusting *******

I am extremely disappointed with the service I’ve received from Bonitas Medical Aid. A claim was submitted by a pharmacy on 15 July and was rejected, so I paid the R479.00 in cash. I then contacted Bonitas to claim this amount back from my savings, and was assured it would be paid directly into my account. I followed up multiple times—more than 20 calls—each time being promised that the payment was in process. I even submitted my proof of payment and a statement from the pharmacy. Despite all this, Bonitas has now informed me they paid the service provider instead, and I must now try to recover the money myself. When I requested to speak to a manager, I was told they were either in a meeting or at lunch and would call me back—but no one has contacted me. It is unacceptable that I pay R8000 every month in medical aid fees, yet I am left chasing a refund of R479.00. The lack of communication, accountability, and follow-through is appalling. I am considering opening a formal case of theft, as I believe I have been treated unfairly and dishonestly.