Disgusted with your service

It is with utmost disgust that I write this review. My mum moved over from Discovery to Bonita’s in 2023 and ever since she started with Bonita’s we have had endless issues. Mind you this is a 67 year old stage 4 cancer patient. I have religiously been make an EFT payment for almost two years and I have lost count on how many times I have sent them the proof of payments. As each time you send them a email you get an auto response that someone will respond to you within 3 days. And so it goes on after each response or follow up. My mums medical aid was suspended in December 2023 due to non-payment as per Bonita’s and after this was brought to my mums attention I sent them all the proof of payments. Mind you EFT payments are being done as I have sent third party banking details more than 4-5 times and a debit order was still not instated. After asking to have my mums number correct on her profile as God alone knows where they got the number they have this has not been done. In September she was told her medical aid had been suspended due to non -payment I again sent all the proof of payment and received confirmation that the suspension had been lifted this month October is is suspended again I again sent proof of payments and to date it has not been rectified. I have been in direct contact with Keelan Bagley and have yet to receive a response. I will not pay for October until this is sorted as Bonita’s will be responsible should anything happen to my mother due their incompetence and poor service. This will also be taken up with the ombudsman as its been almost three weeks and still no damn clarity.