Disgusted with service or lack of it

If I could rate this a zero I most definitely would. Getting in contact with Bonitas has been the worse experience! They transferred me to different departments and then I had to explain my situation every single time. They would then tell me im through to the wrong department and then transfer me to the next person who will tell me they cant assist and they don’t know why I was transferred. Yesterday I requested to speak to a manager and they said all the leaders were in a training- when I insisted on speaking with someone higher they then hung up on me. I have been so patient with all departments and I keep calling back for help with zero assistance. I called again today. Finally got through to someone who didn’t speak on the other end instead I heard all of the background noises and the chatting but I was just left there saying hello. This was around 16:53. I tried getting assistance from the chat agents but they are so robotic and provide templated answers with no care – they also cant assist. All im trying to do is get register my pregnancy and get authorization for my delivery (something that Bonitas texted me that I need to do) and get my baby bag Not a single department was able to assist instead they kept passing me over. Who can I speak to that is competent? Prior to this I had the ongoing battle of submitting a claim, they eventually paid out my gyne instead of paying me and then that took additional days to resolve even after explaining the situation over 3 times to the advisor. Im so exhausted chasing you up.