disgusted with service

I must say that since attempting to add my daughter onto the medical aid last year since 07/12/18 December 2018 i have had nothing but bad unprofessional service from bonitas & their staff, i even went as far as to go into the walk in centre in Pretoria where i spoke one on one with a consultant who barely said 5 words to me disappeared for 15 min & was unable to give me an answer, the only response was we will email you in 10-15 working days. This is just not fair & as a loyal member I’m disgusted at the service, i certainly hope this reaches someone who is willing to pick up the phone & call me instead of just making a note & moving on to the next person.

Medical Aid no # ********** 0045: If you look back to the 07/12/2018 I have been fighting with Bonitas since that date to add my daughter as a dependent & yet I received this invoice that states I’m liable to pay certain amounts. I contribute R3974 a month towards medical aid & I think that is unfair & unjust that due to my medical aid dragging their feet that I must not suffer the consequences.

Below are the reference details that I sent on the 07/12/2018 RE: 061218Q4SFPL - Change of dependent - ********** 0045 [MI ********** 08] RE: Closure of Query [MI ********** 60]

*** *** Ref # M ********** 360 *** ***