Disgusted with Bonitas BONCAP customer service

Worse experiences ever

Last year September i have called bonitas boncap for a specialist aunt for my daughter - 5 at the time(who is on chronic medicine for epilepsy) it was an emergency consultation that we had to make as it was pertaining to her condition i have called and followed the process as normal to obtain an auth number prior to the consultation... I was advised that she is a registered epileptic patient and can go to any specialist or hospital WITHOUT an authorization number as long as the visit is related to her condition..... I did however get a gd referral letter just incase we had expected any issues.... Upon arrival to the specialist the reception insisted that she had never heard such with bonitas.... Which was to our disappointment as my husband and i had to leave work early for this appointment only to find this was the issue.... Eventually we paid cash.... The day after i called bonitas they requested i send through the invoice from the specialist, and the POP... Which i even sent the referal letter as well..... When i call every consultant that answers ask me to send the same information i have been sending since September last year... . To date we have not received any feedback regarding this matter

Secound bad experience - in January my husband received an email to say that he has a credit due to him because of overpayment on membership.... Only to call bonitas on the 3rd of feb 2025 and they tell us that we are currently two months behind with payment... Which was beyond me because i do a cash eft on the 15th of every month... Apparently a change over was done from medscheme to pha... Which we was not informed of and banking details was changed..... Also thry have increased our membership to the highest plan due to the member not providing proof of income... Which they did not even ask for..... Bonitas i am disappointed with the service thwt you guys provide... I am wasting my company time on calls with you guys everyday