Disgusted with Bonitas
<p>Scrolling though the visitors comments on Bonitas's FB page. What a lot of irate, disgusted and totally frustrated clients they have. All the same story of poor service and lack of assistance. And always the same story from Bonitas. "Inbox us and we'll sort your problem out". "We're dealing with it". "Its pending in xyz department". What a joke. For four months they have been incapable of paying a claim for which I have the benefit and I have the funds. I get the answer "the system rejects it". There does not seem to be one intelligent employee who can find out what the problem is. They have now blocked me from posting on their FB page. If they sorted the issue out, I wouldn't have to resort to complaining about them. All that is required is one person to find out why THE SYSTEM rejects my perfectly valid claim. </p>
Hello gail-brooks-neil-crous,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello gail-brooks-neil-crous,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
I have received this reply so many times. Yet I never get the situation resolved. It is unbelievable that one person cannot find out why the system is rejecting my perfectly valid claim. That is all that this is about.
I have received this reply so many times. Yet I never get the situation resolved. It is unbelievable that one person cannot find out why the system is rejecting my perfectly valid claim. That is all that this is about.
Still no response. Bonitas closed the query without even a phone call.
Still no response. Bonitas closed the query without even a phone call.
