1 reviews | Active since Jul 2017
Disgusted service from Bonitas and Pharmacy Direct
A new chronic prescription was provided to Bonitas and Pharmacy Direct on 18 September 2021. To date the new medication has not been received. No one from Bonitas or Pharmacy Direct contacted me recently to explain - I was forced to contact them. The response was that the pharmacy "have been trying to contact the Dr regarding medication to no avail". This is unacceptable - its almost a month later. This explanation will not hold water when the member dies. The member is on chronic medication for life threatening illnesses and this is the response I receive from them!!! My local pharmacy was able to read the exact same prescription - so not sure what the issue is at Pharmacy Direct. Perhaps members should be allowed to source their medication at a pharmacy of their choice and not be bul**** into using the atrocious services of Pharmacy Direct
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you Bonitas for the automated response which holds little value to a person with no chronic medication
Thank you Bonitas for the automated response which holds little value to a person with no chronic medication