Disgusted member of your services

If this is going to help get a response then I'll carry on. Your service are appauling. I was admitted to the very same hospital I have been going to only after admission do I get told there is a co payment, as the hospital is No longer a DSP, how can one pay if after admission this is told? I refuse to pay. This is unacceptable. All your online brochures etc show that I can go to certain hospitals, then you go then only when you send through the authorization is it told I'm owing. Not even the hospitals are aware.

Secondly I am waiting for so long now for an Authorization to have a procedure done, which I cannot drive amd go to work now you take so long with authorization, your online chat services are of no use, I get told I must call authorization but I waste so much airtime because I just can't get through. I have emailed, waiting more than 48hrs and still no response. This is absolutely pathetic. Email the brokers, I even went to the surgeons rooms. I'm disgusted that one has to wait sp long and just to think If j never asked to be discharged I'd still be there waiting. I am in PAIN. Your services are giving me headaches I don't need right now.

Quick to message me the day before I pay my medical aid to say it has been cut due to non payment because you want to force debit orders but without failure I have paid every single month on time. Sort yourselves put because you are playing with peoples lives.

My member ship number ***, don't ask me for more information, give me the information I need to get better and not sit and wait in pain. Looking forward to seeing how long I'll receive feedback after this.