Disgusted in your customer experience and non customer centric processes.

My son was referred to the orthopod via the ER at Netcare Umhlanga.

I called for a referral code while on the way there. **** experience number 1.

My son is now being operated on and still a refusal for auth code to be given as it was not given by my home GP but an ER GP in UMHLANGA! **** experience number 2.

Email referrals take 24 hours. A callback was to my cell while on a telecom meeting. No CLI and no message was left. **** experience number 3.

Complaints Manager please call me. #overthisnonsense