AC
Andrea C

1 reviews | Active since Jul 2013

26 Apr 2022, 09:28

Disgusted in Bonitas choice of Supplier of Pharmacy Direct

Good Day Bonitas

Please can you see the comments of your Supplier Pharmacy Direct.

Your penalize people for using other pharmacies but have an awful company like pharmacy direct to dispense chronic medication to people.

Will you wait for someone to die before something is done?

This company also robs the Bonitas staff because what they charge and what Dischem/Springbok charge is less than what they charge.

I am so disappointed in the level of service of Pharmacy Direct and that Bonitas do not care about their clients to let this Supplier still supply clients with Chronic medication.

Please could we request an audit on the Supplier and the procedures or SOP's of the Supplier and be documented for all clients.

Are you not ashamed that your Supplier really do not care about your clients???

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply26 Apr 2022, 09:47
Official
Hello Andrea C

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
    
 Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry. 
    
 Regards

 Bonitas Team  
AC
Andrea C's update26 Apr 2022, 10:09
Reviewer Update
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Bonitas Medical Fund
Bonitas Medical Fund's reply26 Apr 2022, 10:40
Official
Hello Andrea C

Thank you for submitting  the details to us through Hello Peter.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
Kind Regards

Bonitas Team