Disgusted by the inefficient service when claiming

Hi,

I have been following up on a query for my mother-in-law for more than a month now. The call centre service is terrible. They need the exact treatment date and provider to find a claim. Other medical aids can find your claims based on provider only without exact dates.

The call centre agent says that they cannot find a claim without an exact date. How inefficient!

My mother in law was in hospital in August/September. They did not pay part R15000 of the hospital account. The doctor sent them a motivation for the hospital stay. I resent this motivation. To date they have not done anything with this account. They have not amended the authorisation or reprocessed the claim.

Neither have they even provided feedback on the status of the query. The service is really really bad. The call centre just wastes your airtime. They cannot even call you back since they can only receive calls. They are really not empowered to provide good customer service.

Now the account has been handed over to the debt collectors due to this inefficient service! Quite pathetic that in this day and age where technology is supposed to empower a business!