Disgusted by Bonitas

I have a a chronic condition which is a PMB. When I try to use the benefits allocated to me, the claims are rejected, EVERY time, saying that my benefits are used up- which they are not. I have tried to use the first of my 2015 benefits now in February and they were rejected immediately. even though I have an email from Bonitas authorising both my blood tests and a doctor's visit for my condition.<br> <br> I am absolutely sick of this and will be changing medical aids as a result. In over TWO years not once have they paid my claims without me spending months fighting for it.<br> <br> The call centre agents just pass the buck, telling me to call back in fifteen days or to email them, to which I receive no reply.<br> <br> <br> <br>