NK
Nolwazi K
1 reviews | Active since Nov 2023
23 Nov 2023, 15:36
Disgusted and Disappointed by Bonitas
I have been with the medical aid for a year and I still have savings available for 2023. I want to have a dental procedure done and was informed I can request for my savings to be used for this. I have sent several emails and made calls requesting for Pre-Authorisation and the likes so this can be done as it is rather urgent. I'm still waiting til today. Definitely disappointed, considering moving to a more client-centred medical scheme
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
23 Nov 2023, 15:55Hello Nolwazi K
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply23 Nov 2023, 15:55
Official
Hello Nolwazi K
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
24 Nov 2023, 10:37Hello Nolwazi K
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply24 Nov 2023, 10:37
Official
Hello Nolwazi K
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team