DISGUSTED

Very pour service. My daughter have to undergo a procedure and I have been battling with this service provider DENIS (Dental information systems (pty) Ltd) which is a service provider for Bonitas (Boncap). Bonitas did assist me eventually and gave me some advise, I did so and yest their service provider on my scheme. They REFUSE to assist her. They want to cover the procedure "conscious sedation". The dentist even sent a motivational letter as to why, she is only 6 years old and NOT to have it done under conscious sedation it will be TRAUMATIC for her. I sent the letter to them and this is their response: "Your request for funding of treatment has been reviewed and we regret that the funding has been declined due to the following: Attending Practice: N/A, Treating Practice: N/A - No benefit for the requested treatment on this benefit option". I pay every month a HUGE chunk of whats left of my salary and I get told sorry no service doesn't matter the cause, this is your OPTION and that is it!. I don`t have R 22 000.00 just laying around to pay for this, and why must I take her to a state hospital to have it done and there I will also have to pay! I am disgusted with this service. If I could afford another Bonitas plan I would have changed over looooong time ago, but I cannot afford, and at the time this was the best option plan for my kids at the time. But like I said every year your premium goes up and benefits gets fewer by the year which I think is DISGUSTING!!!