Disappointment in Bonitas

My wife was recently admitted in hospital for acute back pain which she has had a problem for many years now which got to a point where it was unbearable. We received authorization from the Medical Aid being on Bonfit Select for her admission and now we receive calls from the physiothe****** saying that they will not cover her treatment bearing in mind it is the first time in 23yrs she has been hospitalized. Upon calling the Medical Aid I was told that it is only covered if it is life threatening. She was also put on a treatment program previously and only stopped going because of covid. Tried explaining to the consultant (Joshlyn) and asking to speak to a manager was like talking to a brick wall. I insisted on speaking to the manager and was promised that Ella will call before the close of business which never materialize until this day. I explained the importance to the consultant of speaking to the manager then as I was going to be out of the country for 2 months. It is an extreme disappointment after being with Bonitas for over 30ys.