Disappointing Service for Specialist Referrals

Extremely disappointing service

This is the second time within a year that I have experienced the same issue when trying to obtain specialist referral authorisation.

I have spent well over an hour on hold trying to reach the relevant department, only to receive no assistance because the consultants are not answering the calls.

It is incredibly frustrating to deal with this while already being sick and stressed, only to have to fight for assistance from a medical aid that we pay for every month.

This is completely unacceptable. Members should not have to spend hours on the phone simply to obtain necessary medical authorisation.