Disappointing service

Bonitas may be awarded as best medical aid, but sadly this had not been my experience. I moved places of employment in 2021 and completed and submitted all paperwork to have membership fees deducted by debit order. The first debit order that had to be deducted, they made an error and deducted double payments. Thereafter I rather opted to EFT payments. According to them there system is unable to pick up payments from ABSA and on many occasions received a sms stating that I am in arrears with my membership fee. This is despite the fact that my membership number is stated on my proof of payment. I went the extra mile and started sending them proof of payment. I received a stupid email from them stating that it is not necessary to send them proof of payment when my membership number reflects on my payment (which is the case) I have sent friendly mails and some extremely insulting mails to them, but with no joy. Every time someone phone to apologize and my membership is re-instated after it had been terminated on an perfectly up to date account. I am at the end of my patience with them. Thank goodness I am healthy, but dread if I should have an emergency and need them to be there for me. According to their brochure, unlimited fillings are covered, but low and behold, when you claim, only five fillings are covered I can't express how disappointed I am with Bonitas. Am also sure that I will receive the standard reply of sincere apologies AND next month the whole process will be repeated. Who is not doing their job, what accountability is there fot this shoddy service?