Disappointing service Bonitas medical Aid

I called Bonitas over 15 times with absolutely no joy Query number is : 181119QRMSHG I Spoke to a lady today the 26 of November whom was extremely rude and refused to understand the situation I was in. September 03 rd. i was rushed to Hospital because of an allergic reaction at midnight , at that time i could not speak yet breathe, the ambulance service and reception took my medical card and drivers card and confirmed that they had sorted everything. Now i am receiving numerous bills because the claim was declined by Bonitas, bonitas insist that i was supposed to give them an authorisation number and because i failed to do so, they have declined all my cliams, how was i supposed to know the ambulance didn't open the files correctly , and it took me 3 days to recovery - Someone isnt able to speak, Rushed to the hospital at midnight alone in an ambulance unable to get this authorisation number and Bonitas has the right to cancel the claim. Now when i need my medical service to work best...extremely disappointed with the service I have received….waste of money