LR
Lawrette R
1 reviews | Active since Dec 2021
08 Jul 2025, 13:24
Disappointing poor service
Struggling for six months to get a debit order activated at Bonitas Membership Department. Still not successful regardless multiple requests, e-mails, phone calls and the submission of all the relevant information. M B Rentzke
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
08 Jul 2025, 13:55Hello Lawrette R
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply08 Jul 2025, 13:55
Official
Hello Lawrette R
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
LR
Lawrette R's updateReviewer Update
08 Jul 2025, 14:02Thank you for your quick response. Our membership nr is ***.
Regards
Mervyn and Lawrette Rentzke
Regards
Mervyn and Lawrette Rentzke
LR
Lawrette R's update08 Jul 2025, 14:02
Reviewer Update
Thank you for your quick response. Our membership nr is ***.
Regards
Mervyn and Lawrette Rentzke
Regards
Mervyn and Lawrette Rentzke
Bonitas Medical Fund's replyOfficial
08 Jul 2025, 15:07Hello Lawrette R
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply08 Jul 2025, 15:07
Official
Hello Lawrette R
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
LR
Lawrette R's updateReviewer Update
10 Jul 2025, 20:53After struggling for six months to get a debit order activated at Bonitas Medical Scheme, (problem confirmed to be on their side) they eventually rep****.... after we've commented on hellopeter... only to request the submission of the very same documentation we have already submitted.
M B Rentzke
M B Rentzke
LR
Lawrette R's update10 Jul 2025, 20:53
Reviewer Update
After struggling for six months to get a debit order activated at Bonitas Medical Scheme, (problem confirmed to be on their side) they eventually rep****.... after we've commented on hellopeter... only to request the submission of the very same documentation we have already submitted.
M B Rentzke
M B Rentzke
Bonitas Medical Fund's replyOfficial
18 Jul 2025, 14:03Hello Lawrette R
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply18 Jul 2025, 14:03
Official
Hello Lawrette R
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team