AK
Asiphe K
1 reviews | Active since Mar 2025
11 Mar 2025, 09:26
*Disappointing Experience with Chronic Medication Delivery*
*Disappointing Experience with Chronic Medication Delivery*
I'm extremely frustrated with the service I've received from Marara Pharmacy and Bonitas. Despite paying for my chronic medication, I've been waiting for months to receive my prescription. The lack of communication and unhelpful customer service have made this experience even more distressing. I have been waiting for weeks for delivery and nothing has come through. Even had to opt on buying my medication cash even though I am on medical aid.
As someone who relies on this medication for my well-being, it's unacceptable to face such delays and uncer*****y. I urge Bonitas to improve their logistics and customer support to ensure timely delivery
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
11 Mar 2025, 10:37Hello Asiphe K
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply11 Mar 2025, 10:37
Official
Hello Asiphe K
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
11 Mar 2025, 10:58Hello Asiphe K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply11 Mar 2025, 10:58
Official
Hello Asiphe K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
11 Mar 2025, 11:40Hello Asiphe K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply11 Mar 2025, 11:40
Official
Hello Asiphe K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated your query to Marara pharmacy for urgent assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
AK
Asiphe K's updateReviewer Update
11 Mar 2025, 11:42This is absolutely pathetic. We are paying customers, it’s not like we are receiving a free service. I have had to pay for medication even though I am on medical aid. What happens then. Chronic medication is extremely expensive hence why we have medical aids.
AK
Asiphe K's update11 Mar 2025, 11:42
Reviewer Update
This is absolutely pathetic. We are paying customers, it’s not like we are receiving a free service. I have had to pay for medication even though I am on medical aid. What happens then. Chronic medication is extremely expensive hence why we have medical aids.