Disappointed with the broker service

Always a mission joining Bonitas. Submitted my application to rejoin on the 8th of December. Follow up on the 9th, spoke to Dikeledi Moshimane(Tenda Health) who informed me to submit the application to her, then informed me that my ID copy was not attached. Did another follow up a few days later, she informed me that it takes 5 working days to complete. Nicole Olivier(Tenda Health) sent me an email requesting medical certificates which I gladly sent. Called Bonitas to do another follow up, they couldn't find the application on the system as the people I've been talking to are brokers(Tenda Health) and not directly linked to Bonitas, I wasn't aware of such as I sent my application directly to Bonitas. Then Lungelo Mbatha from Tenda Health called to inform me of the different plans which I was already aware of and said that if I take a higher option then a 3 month waiting period won't be imposed, Bonitas still imposed the waiting period then he said that he'll request for them to back date it, which Bonitas declined. Consultants from Tenda Health over promise and under deliver. I was a member of Bonitas until August 31, would've been great if they had lifted the 3 month waiting period as I was prepared to pay for the months I had missed until now.