Disappointed with Bonitas pathetic behaviour

I have been waiting FOR EXACTLY THREE weeks for Bonitas to pay out my claims submitted everytime I called the call centre I am informed of a system problem on the standard option. As a customer I was not even informed via any platform of communication that they are always experiencing system problems. I find that totally unacceptable, because I have to contact the them everytime wasting my airtime with the same system problem as feedback. I pay Bonitas on time every month without any delays why can't they do the same....Feel like moving to another service provider after being a loyal customer since 1999.<br> <br> Claim: Submitted 31/08/2015 FOR Netcare Femina Hospital , PCNS/BHF NUMBER:TREATMENT DATE ***5 <br> <br> <br>