Disappointed with Bonitas

Really disappointed and stressed out. I have made several calls to Bonitas today with regards to my husbands hospital authorisation. There was 5 different different responses from each consultant at Bonitas and eventually the wrong confirmation letters was sent. I was forced to discharge my husband and take him home with no treatment because the consultants at Bonitas do not know what they are doing.Several notes have been captured on their system and they say everything is approved and then suddenly I'm asked to pay upfront payments to the hospital. Being 30 weeks pregnant and to sit at the hospital phoning these consultants that give us wrong feedback and wrong authorisation letters is extremely ridiculous and unprofessional. I'm scheduled for a c section in a months time and now I'm stressed am I going to be given the same run around. To add to the disappointment because the medical aid staff did not know what they are doing the nursing staff have treated us really badly at the hospital as we had no authorisation proof.