Disappointed & Utterly Disgusted!!!!!!

ABSOLUTELY DISGUSTED!!!! After 2 years of being a client of Bonitas; I have NEVER missed a payment. My monthly contribution is paid on the 26th/27th of the month. This has never changed. Received a sms last week saying I have funds outstanding. I called into the call centre & the consultant assured me that there are no funds outstanding. He even checked with the credit control department. Yesterday I received an email saying my benefits have been suspended. According to Bonitas, my benefits have been suspended because of non-payment. Sent through my POP. After receiving it, they now claim I haven't paid my monthly contribution which is due NEXT WEEK! What utter nonsense. Spoke to 1 arrogant consultant who blatantly told me that if something should happen to me, I won't be covered. They will not lift the suspension until I make payment. So disappointed in the service. If it was up to me, I wouldn't give a rating at all!