Disappointed, shocked, dejected.

Writing to you as an aggrieved dependent.... I'm really, really disappointed with your medical aid company that I had no issues with. You have been really good to us but I have to admit, this recent visit to the Hospital for a procedure has left me with a bitter taste. I called in for preauthorisation with a list of codes for approval by you and i was told that you no longer have one of the codes, and this is the code for the most expensive part of the operation. I then consulted with my doctor, she was baffled as to why, and later gave you a call which lasted 45 minutes and speaking to several senior individuals. You provided her with 2 codes to use (45 minutes call) which she used to claim post surgery, low and behold, you decline this. To the next point of disappointment is the scheme rate verse the doctors fees. I understand that doctors have their cost for the procedure but what I don't understand is how you reached R3, 400 scheme rate for a myomectomy. Other medical aid businesses have no issues with procedures as such, they have the right codes etc. Why do you seem to struggle? As i have mentioned in the beginning, you have been really good to us and I hope that this would be relooked, otherwise you would be losing a valued main member and dependants. I trust that you would apply more care to this and come to an amicable solution that will retain my confidence with you.