LF
Lauren F
1 reviews | Active since Apr 2021
28 Apr 2021, 11:23
Disappointed service from bonitas accounts department
shocking service with regards to allocation of funds to members accounts, emailed bonitas numerous times regarding allocating my payment to my account. Ref query no. 060421QJ132R Very disappointed with the service from Bonitas
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Replies (2)
Bonitas Medical Fund's replyOfficial
28 Apr 2021, 11:32Hello Lauren F,
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's reply28 Apr 2021, 11:32
Official
Hello Lauren F,
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards,
Bonitas Team
Bonitas Team
Bonitas Medical Fund's replyOfficial
04 May 2021, 13:05Hello Lauren F,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We also encourage you to take time and revisit your review, it will mean a lot to us.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply04 May 2021, 13:05
Official
Hello Lauren F,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We also encourage you to take time and revisit your review, it will mean a lot to us.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team