Disappointed service

Never use this medical aid. They are really bad and you can never reach them. They will send you from pillar to post. I submitted my claim refund on the 10th of April and still have not received payout. I have submitted documents.. everything they request several times and no success. I even wrote a review here and that was the only way I could reach them. It's so frustrating, imagine paying your premiums on time they keep failing. I really hope most employers terminate their services with them , they very good at making patients suffer . A whole month no payout and no one uploads my documents. I just get reference numbers that all ..