NM
Nkosi M
1 reviews | Active since Jul 2020
27 Jul 2020, 11:22
Disappointed on option change
I am a member of Bonitas medical scheme since 1998 until today so I am now retrenched and not earning any income so I wanted to change the option and take a lower option because I still want to have a medical aid but Bonitas does not want to change the option saying the option change is closed even if I am giving them the valid reasons as to why I want to change maybe they want me to cancel their medical aid at all. I am so dissatisfied and disappointed.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
27 Jul 2020, 16:18Hello Nkosi M,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's reply27 Jul 2020, 16:18
Official
Hello Nkosi M,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
NM
Nkosi M's updateReviewer Update
01 Aug 2020, 09:18Are you still resolving my query until now? How long is it going to take you to resolve it? According to you is it better to cancel the medical than to downgrade?
NM
Nkosi M's update01 Aug 2020, 09:18
Reviewer Update
Are you still resolving my query until now? How long is it going to take you to resolve it? According to you is it better to cancel the medical than to downgrade?
Bonitas Medical Fund's replyOfficial
18 Aug 2020, 15:10Hello Nkosi M,
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that a detailed email has been sent to you and we will await your feedback.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that a detailed email has been sent to you and we will await your feedback.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply18 Aug 2020, 15:10
Official
Hello Nkosi M,
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that a detailed email has been sent to you and we will await your feedback.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
We hereby confirm that a detailed email has been sent to you and we will await your feedback.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team