Disappointed member

Was advised that benefits would be suspended due to member portion claim payment being outstanding from a claim going back to 2019. This was the first time that we were informed, payment was made and proof of payment was sent to Bonitas. email was acknowledged and payment was to be allocated Oct 2025. Received another email on 26/11/2025 advising that benefits would be suspended as payment is still outstanding. Contacted the member department and was advised that payment was received and they would need to investigate on why benefits are being suspended. I have been with Bonitas from Prosano days, very disappointed to be threatened and payment was already made, rely on my benefits due to chronic illness and sick child,