Disappointed in the service of Bonitas as well as the broker.

I was in a motor vehicle accident 4 October 2023 and sustained an open tibia fracture. Bonitas allocated PMB codes for Physiotherapy. When the physio tried to used the codes it declined every time. I, as well as the physiothe****** was on the phone with customer care - but the one operator put us through to the next one. After the 6th time that we were diverted without any success to get the correct ICD 10 codes from them, I also followed up with our broker - many many many times - without success. I follow this up on a monthly basis with the broker - it's almost 2 years now...