Disappointed in the service.

My father is 83. He has been a member of the Boncap fund for years. Each year he has to do an income verification. A tedious and complex task for someone his age. I assist with the administration and sending emails. But each year it is like jumping through hoops. More and more. First they tell me that they never received the documents. I send it again. Then they tell me they need ID’s for third party consent. I say okay, but let’s first focus on the income verification! I then phone back to confirm the receipt (more admin for me) and then they ask me for more documents. Not mentioned on the application at all (and never asked before). So: three different set of requirements in an hour. A moving target. I do not know why they treat there older clients with so much disregard. I keep wondering what older people do that do not have family to assist. Shameful really. They seem to deduct premiums very efficiently!