Disappointed in the service

Hi my name is P Naicker, I joined bonitas medical aid fund, after coming of from another medical aid scheme, I'm really disappointed reason being, as I am aware and most of yourl know when you on a medical aid scheme and you go straight into another scheme you automatically get activated, as you not breaking service, and if your dependents have chronic problems that was always covered by all of the schemes and is life threatening how can they be put on a 1 year waiting period, I phoned yesterday and spoke to a consultant Wandile, who assured me that before the working day is over I will get a call from one of the managers, as till now I'm still waiting for them to get back to me, I'm concerned as a parent that if something happens to my children cause they are asthmatic what do I do as no one is giving me any feed back or help, if the company that I am working for was not only offering us bonitas I would never have taken it, they charge us so much, and if we miss one payment then we get calls from 10 different consultants reminding us, why can't they keep to there promise to keep their clients happy, I'm really disappointed I won't recommend them to other people as I work in the Healthcare department. Thank you hope for feedback..