BG
Bruce G
1 reviews | Active since Oct 2020
10 Oct 2022, 15:48
Disappointed in rejecting authorization
Never had I such a terrible experience as with Bonitas Medical Aid. My 6 year old daughter was prescribed for dental treatment this coming week , and Bonitas rejected the authorization request submitted by the dentist . It was even rejected a second time after a motivational letter was submitted today . I am paying R5 633 per month for the past two years , for no benefit at all . I am utterly disappointed and disgusted in how this situation was handled. It seems like Bonitas became a profit generating machine with total disregard for any client's needs.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
10 Oct 2022, 16:45Hello Bruce G
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply10 Oct 2022, 16:45
Official
Hello Bruce G
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
14 Oct 2022, 11:10Hello Bruce G Thank you for submitting a comment to us through Hellopeter. According to the email communication from DENIS, we hereby confirm that your concern has been addressed and DENIS is awaiting your response in order to assist with pre-authorisation. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply14 Oct 2022, 11:10
Official
Hello Bruce G Thank you for submitting a comment to us through Hellopeter. According to the email communication from DENIS, we hereby confirm that your concern has been addressed and DENIS is awaiting your response in order to assist with pre-authorisation. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team