Disappointed client

Bonita's, your savings refund is shocking.. I cancelled my medical aid *** end May 2025. I sent all the relevant documents and filled in the refund forms a few times. Then I need to wait 4 months for this process to happen and then you will pay out within the 5th month of cancellation. I should have received my savings refund now in October 2025, but NO!, that is not happening, because the last update on your system was in August. I called Bonita's today to follow up and nothing has been done. No payment loaded. And now I have to wait another 14 or more days for the escalation to be actioned. It is my savings and i need it now. Not in another months time. I have so many references numbers that i don't even know which one is going to get this sorted out.. Last one received today - 291025Q6MLMF