1 reviews | Active since Dec 2025
Disappointed
On the 18th November I have sent documents for Bonitas to give me a refund, my membership number is *** they emailed me acknowledging the receipt of the application and they confirmed that they verified my banking details are correct and money will be in 14 working days. Last week Friday I have made a followup. They told me that I have supposed to get message stating when the money will be in and that consultant told me nothing on the system shows. He said he will escalate it to Finance department and they will call me till today they did not phone. The ref number was 041225Q8FDRB. Today my money supposed to be in and is not in. I just contacted them the consultant spoke to me said she see on the system that is day 14 and the money supposed to be in she does not know what's happening. She said she will escalate to her supervisor. Refence number 091225Q90XW6. I am very frustrated as I have a plans and I will never recommend Bonitas to anyone because they are not reliable. They not keep their word.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Today is the 15th day without being given my money. I called bonitus today around 12h00. They promised that they will send me proof of payment today before 14h00. They also promised that the supervisor will contact me. None of the above were done. I dont know what to do or say anymore. I waited for 35minutes on the phone this morning, whiles they promise to sort this out. I will definitely tell my colleagues whom I recommend bonitus to that they should NOT join bonitus. They are not liable, trustworthy and they treat their clients badly.
Today is the 15th day without being given my money. I called bonitus today around 12h00. They promised that they will send me proof of payment today before 14h00. They also promised that the supervisor will contact me. None of the above were done. I dont know what to do or say anymore. I waited for 35minutes on the phone this morning, whiles they promise to sort this out. I will definitely tell my colleagues whom I recommend bonitus to that they should NOT join bonitus. They are not liable, trustworthy and they treat their clients badly.