Disappointed

I have been with Bonitas for 13years, and strongly consider choosing a different scheme lately. My daughter went for Wisdom teeth removal in December. I got authorization, and everything was paid for from the hospital benefits. Yet Bonitas decided to pay the anesthetists from my savings account. Not my 2023 savings as the claim was for 2023. They took it from my 2024 savings account. I queried and followed up about 12 times already, speaking to a different person every time. Query was escalated, yet not resolved. They still claim I did not have authorization but cannot explain paying all the other accounts from hospital benefits. They just refuse to sort out this wrongly paid claim, leaving me with almost no savings for the remainder of the year.