JG
Johannes G
1 reviews | Active since Oct 2021
16 Oct 2021, 13:04
Disappointed
My mother is 76 years old had a stroke, she broke her hip and recovered from pneumonia this year was the worst year, Bonitas assisted during the hospitalisation and was fantastic but the aftercare was not properly assisted to top it all off Bonitas did not even consider my mother's homecare by homecare nurse giving much needed care , exercise, assistance with physio therapy as prescribed by physiothe****** to assist with recovery, even motivational letters from a specialist and the stepdown facility were completely ignored and not even one cent was paid by bonitas for the homecare, didn't even phone the specialist did not properly consider my mother's case and claim I had to cough up as much as R10,000 a month for homecare and today to top it all off today when urgent assistance was required to process a script at Netcare pretoria east hospital pharmacy for dialysis treatment medicine, Bonitas was off-line I had to pay R2890 out of pocket....who has that type of money available??? I now only wait to receive anither rejection of a claim for payment by member its seems that is a standard response to just reject the claim.
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Replies (3)JG
Johannes G's updateReviewer Update
21 Oct 2021, 16:23Good day
Any update on the status of the review of our claims and complaint lodged, the query list is long and I think you will understand our eagerness to receive feedback
Any update on the status of the review of our claims and complaint lodged, the query list is long and I think you will understand our eagerness to receive feedback
JG
Johannes G's update21 Oct 2021, 16:23
Reviewer Update
Good day
Any update on the status of the review of our claims and complaint lodged, the query list is long and I think you will understand our eagerness to receive feedback
Any update on the status of the review of our claims and complaint lodged, the query list is long and I think you will understand our eagerness to receive feedback
Bonitas Medical Fund's replyOfficial
24 Oct 2021, 07:07Hello Johannes G Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm a detailed email has been sent to you and further update will be provided accordingly.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply24 Oct 2021, 07:07
Official
Hello Johannes G Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm a detailed email has been sent to you and further update will be provided accordingly.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
JG
Johannes G's updateReviewer Update
03 Nov 2021, 04:57Good day dear readers
Just an update on my complaint lodge on 16th October 2021.
The lifesaving dialysis permacath injections seem to have worked and my mother is fine , thanks to the specialist, Bonitas seems to be still offline as no feedback is being provided if they will be paying for that vital injection, the alternative option would have been hospitalisation.
Well the alternative to hospitalisation, homecarer to assist with my mom's health physio and rehabilitation post hospitalisation has been rejected , once again Bonitas did not consider it properly, we did not ask for payment for longterm frailcare, that would have been a stupid request and expectation, we asked for consideration to apply remaining funds for alternative care than hospitalisation to assist with rehabilitation. Once again rejected.
We app**** for the wheelchair that was bought by doctors in hospital that we had to pay for out of pocket, Bonitas indicated now after 3 months of relentless correspondence that they would pay a portion, well since 16th of October 2021 not a cent was received by us.
The radiologist R1501.10 that we had to pay out of pocket it was concluded after relentles correspondence that it did form part of PMB and Bonitas said they would pay and get this not to us but to the doctor, so now I have to negotiate with doctor to get my money. I phoned doctor yesterday 02/11/2021 they have not received one cent.
This dear readers this is how the elderly is being treated, just prepare yourself for a lot of rejection letters and requests for information that is already in the documents supp**** and don't expect a phone call or email for guidance.
I am now tired and exhausted and have given up trying to communicate with them and we have been financially depleted and I had to sell my home to pay my mother's medical care.
Just an update on my complaint lodge on 16th October 2021.
The lifesaving dialysis permacath injections seem to have worked and my mother is fine , thanks to the specialist, Bonitas seems to be still offline as no feedback is being provided if they will be paying for that vital injection, the alternative option would have been hospitalisation.
Well the alternative to hospitalisation, homecarer to assist with my mom's health physio and rehabilitation post hospitalisation has been rejected , once again Bonitas did not consider it properly, we did not ask for payment for longterm frailcare, that would have been a stupid request and expectation, we asked for consideration to apply remaining funds for alternative care than hospitalisation to assist with rehabilitation. Once again rejected.
We app**** for the wheelchair that was bought by doctors in hospital that we had to pay for out of pocket, Bonitas indicated now after 3 months of relentless correspondence that they would pay a portion, well since 16th of October 2021 not a cent was received by us.
The radiologist R1501.10 that we had to pay out of pocket it was concluded after relentles correspondence that it did form part of PMB and Bonitas said they would pay and get this not to us but to the doctor, so now I have to negotiate with doctor to get my money. I phoned doctor yesterday 02/11/2021 they have not received one cent.
This dear readers this is how the elderly is being treated, just prepare yourself for a lot of rejection letters and requests for information that is already in the documents supp**** and don't expect a phone call or email for guidance.
I am now tired and exhausted and have given up trying to communicate with them and we have been financially depleted and I had to sell my home to pay my mother's medical care.
JG
Johannes G's update03 Nov 2021, 04:57
Reviewer Update
Good day dear readers
Just an update on my complaint lodge on 16th October 2021.
The lifesaving dialysis permacath injections seem to have worked and my mother is fine , thanks to the specialist, Bonitas seems to be still offline as no feedback is being provided if they will be paying for that vital injection, the alternative option would have been hospitalisation.
Well the alternative to hospitalisation, homecarer to assist with my mom's health physio and rehabilitation post hospitalisation has been rejected , once again Bonitas did not consider it properly, we did not ask for payment for longterm frailcare, that would have been a stupid request and expectation, we asked for consideration to apply remaining funds for alternative care than hospitalisation to assist with rehabilitation. Once again rejected.
We app**** for the wheelchair that was bought by doctors in hospital that we had to pay for out of pocket, Bonitas indicated now after 3 months of relentless correspondence that they would pay a portion, well since 16th of October 2021 not a cent was received by us.
The radiologist R1501.10 that we had to pay out of pocket it was concluded after relentles correspondence that it did form part of PMB and Bonitas said they would pay and get this not to us but to the doctor, so now I have to negotiate with doctor to get my money. I phoned doctor yesterday 02/11/2021 they have not received one cent.
This dear readers this is how the elderly is being treated, just prepare yourself for a lot of rejection letters and requests for information that is already in the documents supp**** and don't expect a phone call or email for guidance.
I am now tired and exhausted and have given up trying to communicate with them and we have been financially depleted and I had to sell my home to pay my mother's medical care.
Just an update on my complaint lodge on 16th October 2021.
The lifesaving dialysis permacath injections seem to have worked and my mother is fine , thanks to the specialist, Bonitas seems to be still offline as no feedback is being provided if they will be paying for that vital injection, the alternative option would have been hospitalisation.
Well the alternative to hospitalisation, homecarer to assist with my mom's health physio and rehabilitation post hospitalisation has been rejected , once again Bonitas did not consider it properly, we did not ask for payment for longterm frailcare, that would have been a stupid request and expectation, we asked for consideration to apply remaining funds for alternative care than hospitalisation to assist with rehabilitation. Once again rejected.
We app**** for the wheelchair that was bought by doctors in hospital that we had to pay for out of pocket, Bonitas indicated now after 3 months of relentless correspondence that they would pay a portion, well since 16th of October 2021 not a cent was received by us.
The radiologist R1501.10 that we had to pay out of pocket it was concluded after relentles correspondence that it did form part of PMB and Bonitas said they would pay and get this not to us but to the doctor, so now I have to negotiate with doctor to get my money. I phoned doctor yesterday 02/11/2021 they have not received one cent.
This dear readers this is how the elderly is being treated, just prepare yourself for a lot of rejection letters and requests for information that is already in the documents supp**** and don't expect a phone call or email for guidance.
I am now tired and exhausted and have given up trying to communicate with them and we have been financially depleted and I had to sell my home to pay my mother's medical care.